PLACING AN ORDER

By entering your order, you confirm that the following terms and conditions of sale are the legal agreement governing your purchase, and that no changes or additional or different terms will apply unless you have previously established a different written contact for these purchases with  Fox Electric Supply Co.

Contact Fox Electric Supply Co. for a RMA # at 215-425-7280. Once your return has been approved  send your return to the FoxElectricSupply.com Distribution Center via a traceable service (ex. UPS, FedEx). Be sure to include “Attn: Returns RMA #” on your address. Indicate the reason for your return and whether you would like to exchange the merchandise to be refunded by the original method of payment. Please include the original paperwork and packing within 30 days of receiving your order (no exceptions).

                                    Return the merchandise to:

                                                Fox Electric Supply Co.

                                                "Attn: Returns Dept. RMA#"

                                                3901 G Street

                                                Philadelphia, PA 19124

Please insure your shipment for its full value (the price paid for the merchandise). We cannot provide refunds, credits, exchanges or replacements for products that become damaged or lost in shipment.

When we receive the product we will gladly refund 100% of the purchase including all shipping fees if the error was the manufacturers or ours. We do not refund freight charges for your original order, unless the return is due to an error on our part. If we receive return merchandise that is incomplete, is missing the original packaging or accessories, is in obviously used or worn condition or has defaced or damaged packaging, we reserve the right to make an adjustment in the amount of your refund. If this rare situation should arise, we will contact you and make every effort to work out a fair solution for both parties. 

If you know the discription, manufacturer, or Fox Electric part number, of a specific product you’re looking for, you can search our database for the product.  Type in  a word or a combination of words to locate a product in the Search box Navigation Bar that appears on every screen and click GO to see the products matching your entry.

 BROWSING

Just as in any store, our products have been divided up into departments such as fans, wire, light bulbs, etc.  Our departments can be found on the top our home page under the products section.  We’ve decided to keep our departments on the top bar at all times so you can quickly and easily shop for a wide range of products.  At this level you will find the most common and everyday name for most of our products. 

Each category is also split up into additional sub-categories.  This level of classification describes specific characteristics of the category you chose.  In our example of the Fan category, the sub-category would include specific types of fans we offer portable fans, ceiling fans, commercial and industrial fans, or exhaust fans. Once you select a sub-category, you’ll find a line listing of all the products we carry within that sub-category, and you can read more about the product(s) that interest you. 

Example, if you are looking for a decorative ceiling fan, you could:

 From the home page, click on “Fans”

1. From the Fan page, click on “Ceiling Fans”
2. From the ceiling fan page, click “Hunter 1886 style fans”

You would then see a listing of Hunter 1886 Ceiling Fans, and you could locate the model and color that interests you.

 We take the time and effort to put every product we sell in its proper department/category/sub-category, so you can find what you are looking for quickly and easily.  But we aren’t perfect, and we would love to hear your feedback.  If you have some suggestion, ideas, or see a product that’s incorrectly categorized, send us a message:  info@FoxElectricSupply.com. We do our best to answer all e-mail we receive, and we’re looking forward to hearing form you.

If there is a product you would like to see us sell on our site, please let us know by emailing us at sales@foxelectricsupply.com.

If you forget your password, please click here.  We will send you a new password via email within 48 hours.

To remove an item from your shopping cart, click the shopping cart icon in the top left Navigation Bar view the items in your cart.  Then, click on Remove from Cart to delete the product you want to remove.

If you would like to change or cancel your order, please contact us by e-mail at  sales@foxelectricsupply.com or call 215-425-7280.  We will do everything possible to try to accommodate your needs.

Sales tax is charged only to orders shipped within the States of Pennsylvania and New Jersey. The tax rate used is the percent charged in the city and county to which the order is shipped. Sales tax is not charged on shipping.

We guarantee our products. FoxElectricSupply.com promises to deliver high-quality products, in good condition, to your door. If, for any reason, your shipment is not satisfactory, we will gladly replace it or refund your money.  Simply return your merchandise with the original paperwork and packaging within 30 days of receiving your order. We promised to process your request in a timely manner.

By entering your order, you confirm that the following terms and conditions of sale are the legal agreement governing your purchase, and that no changes or additional or different terms will apply unless you have previously established a different written contact for these purchases with ElectricalSupplyStore.com, a division of Fox Electric Supply Co.

FoxElectricSupply.com understands how exasperating it is to get a defective product.  Subject to the product manufacture’s warranty requirements, we will replace any defective product returned to us within 30 days from date of customer receiving his order.  Defective product must be returned in the manufacturer’s original packing and must include all originally packed items.

Contact Fox Electric Supply Co. for a RMA # at 215-425-7280. Once your return has been approved  send your return to the FoxElectricSupply.com Distribution Center via a traceable service (ex. UPS, FedEx). Be sure to include “Attn: Returns RMA #” on your address. Indicate the reason for your return and whether you would like to exchange the merchandise to be refunded by the original method of payment. Please include the original paperwork and packing within 30 days of receiving your order (no exceptions).

                                    Return the merchandise to:

                                                Fox Electric Supply Co.

                                                "Attn: Returns Dept. RMA#"

                                                3901 G Street

                                                Philadelphia, PA 19124

Please insure your shipment for its full value (the price paid for the merchandise). We cannot provide refunds, credits, exchanges or replacements for products that become damaged or lost in shipment.

When we receive the product we will gladly refund 100% of the purchase including all shipping fees if the error was the manufacturers or ours. We do not refund freight charges for your original order, unless the return is due to an error on our part. If we receive return merchandise that is incomplete, is missing the original packaging or accessories, is in obviously used or worn condition or has defaced or damaged packaging, we reserve the right to make an adjustment in the amount of your refund. If this rare situation should arise, we will contact you and make every effort to work out a fair solution for both parties. 

Orders between 31 - 90 days will be considered for return. If approved for return you will be charged a 25% restocking fee.
Orders over 90 days will not be approved for return under any circumstance.

 If you have any questions regarding your return or order please email us at sales@foxelectricsupply.com.

You agree to pay at the time of purchase the prices, shipping and handling charges, taxes and duties on the ElectricalSupplyStore.com Net order form.  ElectricalSupplyStore.com will collect applicable taxes unless you have submitted a tax exemption certificate, and have indicated which items are covered by it.  We believe that all of the advertised prices listed on our website are accurate, and we update our pricing frequently in an effort to keep it that way. Still, discrepancies do occur, due to errors, technical difficulties, manufacturer price changes, etc. If a pricing discrepancy affects your order, we will contact you and ask you to decide whether you would like us to complete the order, change the order or cancel it. In these rare cases, we will do everything possible to work out a solution that will allow us to keep your order – we don’t want a problem like this to keep you from doing business with us, so we’ll always do our best for you.

Sometimes our customers need a small amount.  Our $25.00 Minimum Order Policy allows our customers to buy what they need when they need it.  Should any order be less than $25 a $5 handling fee will be included in the shipping charges automatically

We will replace any defective product returned to us within 30 days from date of customer receiving his order.  Defective product must be returned in the manufacturer’s original packing and must include all originally packed items. After this time period all products sold by FoxElectricSupply.com are subject to the terms, conditions and limitations of the original manufacturer’s warranty.  We do not provide any additional warranty protection on any product.

FoxElectricSupply.com accepts MasterCard, Visa, American Express and Discover. We do not charge your credit card until we ship your order to you. If an item is out of stock, and we are unable to send your complete order, we will charge your credit card only for the item(s) shipped.

We guarantee your security. Every time you shop with FoxElectricSupply.com, you are backed by our security guarantee.  When you are shopping at FoxElectricSupply.com, you are shopping on our secure server, which encrypts all of your personal information, including name, address, and credit card number.  Encryption ensures that no one can access or use your personal information. We also ensure that your email address will not be sold for solicitation purposes.

To add, delete, or change any of the information in your account, simply click my account in the top Navigation Bar.  Select the area that corresponds to the information you’d like to edit in the left-hand navigation bar.

 SHIPPING RATES AND METHODS

FoxElectricSupply.com currently offers the shipping methods shown below:

 Standard UPS – 2 to 6 business days after we ship your order

Next Day Air – 1 business day after we ship your order & 2^ND Day Air – 2 business days after we ship your order. To have your order shipped using these methods of shipping. Type the shipping method into the "Shipping Comments" field of your order. You will then me contacted via email or phone with the corrected shipping cost. At which time you reply with a confirmation of the shipping cost, leave as UPS Ground or cancellation of the order.

 We will ship in-stock items within 24 hours of receipt of your order.

 Shipping cost calculated by the website is for the continental U.S. only. Shipments to Hawaii, Alaska, Puerto Rico, the Virgin Islands, addresses will be shipped via U.S. Postal Service. You will receive an email or phone call with the corrected shipping cost. At which time you reply with a confirmation of the shipping cost or cancellation of the order.

All in-stock orders placed by 2:00 p.m. (EST) are shipped the same day via UPS.  Orders placed after 2:00 p.m. will be shipped the following business day. 

If you export any products that you buy form FoxElectricSupply.com, it is your responsibility, and not ours, to comply with all United States export control rules and regulations and we cannot be named as shipper or exporter of record.

You take title and responsibility for risk of loss or damage at the point of shipment.

 ERRORS

We make every effort to achieve 100% accuracy in all areas of our business, but we are not perfect and we reserve the right to make changes in products information, pricing, availability status, and all other information without notice.  FoxElectricSupply.com cannot be held responsible for any misrepresentations associated with any product or price contained in this web sight. 

Terms, conditions and policies are subject to change without notice.  FoxElectricSupply.com is not responsible for late or delayed shipments or system failures. FoxElectricSupply.com retains title to items purchased until the purchaser pays for said item and at that time the title passes to purchaser.

All trademarks and registered trademarks are used to benefit and without intent to infringe on the holder of the mark.  FoxElectricSupply.com logo and all other distinctive logos, marks, phrases and graphic elements are trademarks of FoxElectricSupply.com and a re subject to applicable protections.   This website was created for the exclusive use of our customers for research and buying purposes.  This publication may not be duplicated, redistributed or modified in whole or part without prior written authorization from FoxElectricSupply.com. Product photos are representative only and product appearance and / or packaging may vary.

FoxElectricSupply.com contains hyperlinks to the Websites of our suppliers, as to which FoxElectricSupply.com has no control.  Thus, FoxElectricSupply.com makes no warranty as to the accuracy, completeness, timeliness, reliability, content or availability of information on FoxElectricSupply.com website or linked websites.

All information is provided “as is” without warranty or condition or any kind, either express or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Neither FoxElectricSupply.com nor its suppliers will be liable to you for any damages of any kind relating to the use of these websites, including any direct damages or any special, incidental, or indirect damages or any consequential damages (including lost profits).

This agreement, and all disputes arising from the use of this site, shall be governed by the laws of the State of Pennsylvania, United States of America, without giving effect to its conflict of law rules.